Terms of Service

1. This agreement

These terms are a contract between Fuse Technologies, Inc. DBA Jampack, 7165 Rafael Ridge, Las Vegas, Nevada 89119 (“Blocks”, “we”, “us”) and the organization that uses our service (“you”, “Customer”). They cover app.blocks.travel, our API, www.blocks.travel, and the links and portal pages we generate on your behalf.

You accept these terms by creating an account, accepting an invitation, or using the service. If you do that for an organization, you confirm you have authority to bind it, and “you” means that organization.

Blocks is a business product, not for personal use, and not for anyone under 16. A separate written agreement we sign with you controls where it conflicts with these terms.

2. Accounts, organizations, and people who use links

You are responsible for your organization’s accounts and for what is done through them: keep credentials confidential, give each person their own login, and remove people when they leave.

Department heads, guests and hotels use Blocks without an account, through links you send. They are not account holders and are bound only by section 9. Anyone holding a link can use it, so treat it as a credential and revoke it when it should stop working.

3. What Blocks does, and does not do

Blocks helps you manage hotel room blocks: review contracts, track inventory and deadlines, collect guest names and travel details, send rooming lists, and audit what the hotel sends back.

Blocks is software, not a travel agency, booking engine, hotel, or party to your hotel agreements. Every contract, rate, attrition clause and penalty is between you and the hotel. We do not make reservations, hold inventory, or guarantee any hotel outcome.

Deadlines, reminders, projections and audit results depend on the data you put in; meeting your contractual obligations remains yours.

4. AI features

Blocks uses artificial intelligence to extract and review contract terms, parse spreadsheets and rooming reports, read travel documents, draft messages, and answer questions. Our Privacy Policy explains what is sent where.

AI output is decision support, not a decision, and not professional advice. Contract review carries this notice at the point of output:

Business decision-support, not legal advice. These flags highlight commercial terms — rates, dates, and penalty exposure — to review with your team or counsel before signing. No attorney-client relationship is formed.

AI output can be wrong. You are responsible for reviewing anything it produces before you act on it, send it, or sign. Blocks proposes changes and asks you to confirm them; the confirmation is your decision.

5. Your data

You own your data: everything you put into Blocks and everything Blocks derives from it for your use, including contracts, events, room blocks, reservations, guest details, hotel records, messages and exports.

You grant us a non-exclusive license to host, process, back up and display your data, and to create derived records such as extracted contract terms, in order to provide, support and secure the service.

We process personal information about your guests, hotel contacts and department heads on your instructions, as described in our Privacy Policy.

Shared hotel data. You acknowledge that Blocks maintains a hotel directory shared across customers, and that your use contributes to it:

• Hotel property records, such as name, brand, address and location, are shared with all customers.
• Hotel contact records, including a hotel employee’s name, title, email address and phone number, are shared with all customers unless marked exclusive to the contributing organization.
• Rate and contract-term data from your contracts stays private at the individual level and reaches other customers only as a median and quartile range, only where at least five organizations have contributed comparable data, a floor enforced in the database.
• Your contract files, contract text, organization name, event names, and all guest and traveler information are never shared with another customer.

There is no self-serve opt-out; if you need different treatment, contact us before you upload contracts.

6. Your responsibilities for the data you enter

You must have a lawful basis to put other people’s information into Blocks, including anyone whose details appear in a document you upload, and you are responsible for giving those people whatever notice or choice the law where they live requires.

You are responsible for accuracy; a wrong name on a rooming list becomes a wrong name at the hotel.

Do not upload data you lack the right to share, or sensitive categories Blocks is not built for, such as payment card numbers, government identification numbers, financial account details or health information.

7. Messages sent through Blocks

Blocks sends email on your behalf when one of your users chooses to send it. You are responsible for the content, recipients and timing, and for complying with the laws that apply.

No email reaches a hotel unless one of your signed-in users sends it. Guests receive email when one of your users sends it, when a department head sends it through their portal link, or when the guest asks for it. Automatic email goes only to your own team: digests, deadline reminders, a notice when a hotel uploads a rooming list, and delivery-failure notices.

Negotiation and rebuttal text is a draft that opens in your own mail application. Nothing is sent from Blocks, and we hold no access to your mailbox.

Mail to your organization’s inbox.blocks.travel address is stored as the record of the conversation; those addresses are not secrets.

8. Fees and plans

Plans and prices are published on our pricing page; your plan sets quantity limits such as coordinator seats and active room blocks.

Unless we agree otherwise in writing, fees are billed annually in advance and are non-refundable once the term has begun, except where the law requires a refund. Fees exclude taxes; you are responsible for sales, use, VAT or similar taxes, other than taxes on our income.

Pilots, trials and free contract audits are offered at our discretion, may be changed or ended on notice, and are provided as is.

If an invoice is more than 30 days overdue we may suspend the service after written notice and a reasonable chance to pay; suspension does not relieve you of the obligation to pay. Prices may change at your next renewal with at least 30 days’ notice.

9. Acceptable use

You, and anyone using a link you send, must not:

• use Blocks unlawfully, or to infringe anyone’s rights;
• upload malware or disrupt the service;
• scrape or bulk-extract data other than through the export features we provide;
• attempt to reach another organization’s data or anything you are not authorized to reach;
• test the security of the service without our written permission;
• reverse engineer the service, except as the law permits;
• resell or sublicense the service unless we agree in writing;
• send spam, phishing or abusive content through the service or to an inbox.blocks.travel address;
• misrepresent who you are, or impersonate someone else.

We may suspend access immediately if we reasonably believe it necessary to protect the service, other customers, or someone’s safety, and will tell you as soon as we reasonably can.

10. Third-party services

Our Privacy Policy lists the service providers we rely on. If you connect Google or Slack, your use of those services is governed by their terms, not ours. Blocks’ use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We are not responsible for third-party services or their availability.

11. Confidentiality

Each of us will use the other’s confidential information only to perform this agreement, protect it with at least reasonable care, and disclose it only to people who need it and are bound by similar obligations. This does not cover information that is public through no fault of the receiver, that the receiver already had or develops independently, or that must be disclosed by law.

12. Term, termination, and your data

This agreement runs while you have an account or active subscription. Either of us may terminate at the end of the current term by notice before it renews, or immediately for a material breach not cured within 30 days of written notice. Termination does not entitle you to a refund, except as section 8 provides.

Export what you want to keep before your access ends; coordinators can export each event’s data in Excel or CSV, and contract files download individually.

For 30 days after termination we will keep your data and, on written request, help you export it. After that we will delete or de-identify it within a reasonable period, except that our change log is immutable by design and is retained, and copies in your own Google Drive are outside our control. Deletion is not self-serve today; send requests to support@blocks.travel and we will confirm what we removed.

We may retain aggregated and de-identified data, including the hotel benchmark data in section 5, after termination.

13. Disclaimer of warranties

The service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and we do not warrant that the service will be uninterrupted or error free, or that AI output, extracted terms, projections, audit results or reminders will be accurate or complete.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

Each party’s total liability arising out of or relating to this agreement is limited to the amount you paid or owed us for the service in the 12 months before the event giving rise to the claim. These limits do not apply to your obligation to pay fees, to either party’s indemnity obligations under section 15, or to liability that cannot be limited by law.

Blocks is not liable for any amount you owe a hotel, including attrition and cancellation charges.

15. Indemnification

You will defend and indemnify us against third-party claims arising from your data, your breach of this agreement, or your violation of law or another person’s rights, including a claim that you lacked the right to enter someone’s personal information into Blocks.

We will defend and indemnify you against third-party claims that the service, as we provide it, infringes their intellectual property rights, except claims arising from your data, your breach, or combining the service with something we did not supply.

In each case the indemnified party must give prompt notice, allow the other to control the defense, and cooperate reasonably.

16. Governing law and venue

This agreement is governed by the laws of the State of Nevada, without regard to conflict-of-laws rules. The state and federal courts in Clark County, Nevada have exclusive jurisdiction, and both parties consent to venue there. The UN Convention on Contracts for the International Sale of Goods does not apply.

17. Changes to these terms

We may update these terms, with at least 30 days’ notice by email or in the product for a material change. Continuing to use Blocks after that accepts the new terms; if you do not agree, stop using the service and tell us before the change takes effect.

18. General

Neither party may assign this agreement without the other’s written consent, except to a successor in a merger or sale of substantially all assets. This agreement, with any order or written agreement we sign and the Privacy Policy, is the entire agreement on this subject. If a provision is unenforceable, the rest stays in force, and failing to enforce a provision is not a waiver. Neither party is liable for failure to perform caused by something outside its reasonable control, other than payment. Nothing here creates a partnership, agency or employment relationship, and there are no third-party beneficiaries.

Notices to us go to support@blocks.travel; notices to you go to the email on your account. Privacy questions: privacy@blocks.travel. Postal mail: Fuse Technologies, Inc. DBA Jampack, 7165 Rafael Ridge, Las Vegas, Nevada 89119.